Refund & Return Policy

Our #1 priority is the health and happiness of our customers and their pets!

If, for any reason, you're not satisfied with a product purchased directly from Oma's Pride, please call contact directly or use the LiveChat on our website to speak directly with a Customer Care Specialist or call 1-800-678-OMAS (Monday - Friday 8:30 AM - 5 PM EST). 

We will gladly work with you to resolve any issue. We want to hear from you! 

Due to food safety regulations, we cannot accept returns of any frozen raw product once it has left our facility. We kindly ask you to discard or donate any unwanted frozen raw product.

*Above policies refer to any products purchased directly from Oma's Pride. Please contact the original seller directly if purchased from an approved distributor. Each approved distributor sets their own product mix offered, prices, and terms.