Shipping Policy

Does Oma's Pride offer FREE shipping? (Updated 10/1/2023)

We are proud to offer FREE standard* shipping on online orders totaling $149+**. See below for clarification. 

Please note: Starting 10/1/2023, all e-commerce customers must make order edits 24 hours or longer before the order ships.

Please note: Please allow 24-28 hours to process your order before shipment. Additionally, please note that once an order is placed and payment is confirmed, we begin processing and dispatching your pet's food as quickly as possible. This swift process is designed to get your pet's food to you as fast as possible. Due to the time-sensitive nature of our operations, we do not accept order cancellations once your payment has been processed. We understand that unexpected situations may arise; exceptions to this policy may be considered on a case-by-base basis. If you encounter any issues or have questions about your order, please contact meghan.d@omaspride.com directly, use the LiveChat on our website to speak with a Customer Care Specialist, or call 1-800-678-OMAS (Monday - Friday 8:30 AM - 5 PM EST).  

ORDERS ELIGIBLE FOR FREE SHIPPING INCLUDE:*

  • All online orders with a cart value of $149 or more shipping to the contiguous United States. Carts can include raw frozen products, dry products, or a combination of both. 
    • Special note as of 10/1/2023: Please note that raw and dry products may ship separately, temporarily, as we work to set up our secondary warehouse on the West Coast. As always, please reach out if you have questions or concerns about this update. 
  • All standard subscriptions shipping to the contiguous United States. 
  • Additionally, standard subscriptions are eligible for free express shipping (subject to change). 
  • All custom subscriptions of $149 or more shipping to the contiguous United States.

ORDERS INELIGIBLE FOR FREE SHIPPING INCLUDE:*

  • All orders shipping to Alaska and Hawaii, even if the order only contains dry products.

*Standard shipping method varies given the day of the week, order contents, and delivery location. Oma's commits to getting orders delivered to our customers in a reliable and timely manner. 

**After all discounts are applied. Excludes taxes and shipping.

 

Shipping FAQs 

I noticed one of your products is out of stock. When can I expect it back in stock, and how can I be notified?

Overall, we work hard to keep all items stocked. We are proud to say that we held 98% product availability across all of 2022.

Given our comprehensive product offerings and the fluctuations in raw material availability, we do not currently announce when items are out of stock or return to stock. We are working to integrate a feature to improve this in the near future.

When will Oma's Pride be running its next online sale? 

Our sales often occur with product availability and market conditions. Due to this, we do not release a schedule of our promotions ahead of time. 

However, you can stay up to date with all sales, exclusive promotional specials, and updates by joining our email list and following us on social media (Facebook, Instagram, Pinterest, YouTube, and TikTok). 

Can I redeem more than one coupon code at checkout? 

Not at this time. Our current system only allows for one coupon code redemption per online order (it’s something we’re working on!). For now, be sure to choose the best available coupon for your specific order. 

Where do you currently ship to?  

Oma’s Pride is proud to ship anywhere in the United States, including Alaska and Hawaii, via FedEx. Unfortunately, we do not currently offer international shipping (we're working on it!).

We proudly offer FREE shipping on all online orders totaling $149 or more to the contiguous United States. Alaska and Hawaii do not qualify for free shipping, regardless of cart total. See above for detailed shipping policies.

Can you hold a shipment for me?

At the time, we are not able to accommodate holding orders because we ship orders in the order they are submitted. Since we ship food products, we aim to process and ship orders as fast as possible.

If you have a specific shipping or arrival timeframe you would like to adhere to, please reach out to our customer service representative Meghan Driscoll (meghan.d@omaspride.com) to help advise you on the best time and date to place your order to arrive within a specific timeframe. Due to the nature of shipping, we can't guarantee that items will arrive at a certain time and place exactly, but we can estimate the arrival date closely and give you our best possible estimate.

Please note that all e-commerce customers must make order edits 24 hours or longer before the order ships.