E-commerce FAQ

How can I get FREE shipping on my online order?

There are 2 easy ways to get FREE standard* shipping on your online order:

1. If you're a new E-Commerce customer making your first online purchase, enter the code SHIPNOW at checkout to receive FREE standard* shipping on your first online order. (This is a one time offer and cannot be combined with any additional discounts and/or offers. It applies to online orders only.)

2. We ALWAYS offer FREE standard* shipping on all online orders totaling $99 & over. 

*All online orders consisting of dry products only and eligible for FREE shipping will ship via UPS SurePost. All online orders consisting of raw products and eligible for FREE shipping will ship via UPS Ground or 2nd Day Air, depending on shipping location.

Can you please tell me the exact date of the next time my favorite product will be on sale?

Per company policy, we do not release our sales promotion schedule to our customers.Sorry!

The best way to find out if your favorite product is on sale is to be sure to subscribe to our weekly e-blast. You can use the pop-up sign-up box, the sign-up box at the bottom of our homepage, or during the online checkout process.

Can I redeem more than one coupon code at checkout?

Currently our system only allows for one coupon code redemption per online order. It's something we are working on for the future. Be sure to choose the best coupon code available based on your specific order.

What is your returns policy?

Our #1 priority is our customer's (pet's, too!) happiness and satisfaction with our products.

If, for any reason, you're not satisfied with a product purchased from Oma's Pride, please call 1-800-678-OMAS (during business hours) or email anytime at meghan.d@omaspride.com to discuss.

We will gladly work with you to resolve any issue. We want to hear from you!

Where do you currently ship to?

Oma's Pride currently ships anywhere in the United States (including Alaska and Hawaii) via UPS.

Unfortunately, we do not offer international shipping at this time. We're working on it...