E-commerce FAQ

Does Oma's Pride offer FREE shipping? (updated 3/4/22)

        We are proud to offer FREE standard* shipping on online orders totaling $149+**. See below for clarification. 

        Starting March 1st, 2022, specific delivery locations requiring Fedex Express Shipping (2nd Day Air, 3-Day Air, or Overnight Air) will no longer be shipped free of charge (excluding subscriptions). Any shipments that require Express Shipping will be paid by the customer, and visible in your shopping cart. Delivery estimates are within 1, 2, or 3 business days, respective to the selected Express shipping method. 

 

* STATES THAT WILL NOT BE ELIGIBLE FOR FREE SHIPPING *

  • California, Colorado, Washington, Oregon, Nevada, Idaho, Utah, Arizona, Montana, Wyoming, Alaska, Hawaii
  • The states below are dependent on zip code. Check your cart at checkout, or check with our customer service team via LiveChat for specifics.
    • Texas (most of the state does qualify for FREE shipping rules, but a few zip codes are excluded)
    • New Mexico, Nebraska, North Dakota, South Dakota

 

* ORDERS ELIGIBLE FOR FREE SHIPPING INCLUDE *

  • Orders with only dry products (treats, chew, supplements, grooming, merchandise) with a cart value of $149+.
  • Orders with only raw products (anything that ships frozen) with a cart value of $149+ in a FedEx Home Delivery location (1-3 days, see map below).
  • Orders with a combination of raw and dry products with a cart value of $149+ in a FedEx Home Delivery location (1-3 days, see map below).
  • All subscriptions (standard and custom).

 

        We do occasionally run shipping promotions, specifically for first time customers. Join our email list for the latest updates on shipping and exclusive promotional specials.     

        *Standard shipping method varies given the day of the week, contents of order, and location of delivery. Oma's commits to getting the order to our customers in a reliable and timely manner. **After all discounts are applied. Excludes taxes and shipping.

     

Areas affected are those located in  4 - 7 day shipping zones (green, purple, yellow, dark blue).

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I noticed one of your products is Out of Stock. When can I expect it back in stock and how can I be notified?

         Given our wide product offering, and the fluctuations in raw material availability, we do not currently announce when items are out of stock or return to stock. We are working to integrate a feature to improve this in the near future. We do, however, work to keep all items stocked and are proud to say that we held 95% product availability across all of 2021.

When will Oma's Pride be running their next online sale?

         We do not release a schedule of our promotions, as sales are often dictated by product availability and market conditions. We do encourage you to follow us on social (Facebook & Instagram) and join our email list for the latest updates on sales and exclusive promotional specials.

Can I redeem more than one coupon code at checkout?

         Currently our system only allows for one coupon code redemption per online order. It's something we are working on for the future. Be sure to choose the best coupon code available based on your specific order. 

Where do you currently ship to?

         Oma's Pride currently ships anywhere in the United States (including Alaska and Hawaii) via FedEx. Unfortunately, we do not offer international shipping at this time. We're working on it...